Keeping Orders, Accounts, and Shipment Records Connected
Keeping Orders, Accounts, and Shipment Records Connected
Accurate order records make support and fulfillment easier when every research order is connected to a signed-in research account and the required research-use acknowledgement.
Use a Consistent Email Address
The order email is the primary link between checkout, transactional messages, and customer support. Use an inbox you can access and check spelling before submitting the order.
Save the Order Number
Include the order number in support messages. It is more reliable than searching by product name or approximate purchase date.
Research Accounts
A research account provides order history, saved information, and the RUO acknowledgement required before catalog and checkout access. Research-compound orders cannot be placed without that signed-in account and acknowledgement.
Protect Magic Links
Magic links are time-limited sign-in credentials. Do not forward them or post them publicly. If a link expires, request a new one from the sign-in page.
Verify Shipment Messages
Use tracking links from the order record or a known transactional email. Contact support if a message asks you to send payment or account information to an unfamiliar recipient.